Helping Parents Isn’t That Complex, But That Doesn’t Mean Parenting Is Easy

I’ve taken another stab at an audio about what happens when a parent talks to me about their situation. For a variety of reasons I prefer to call what we do “consultation” rather than “coaching.”  Our conversations help parents be more instinctively comfortable, and – most importantly – maintain their confidence and focus on the parental […]

Workplace Coaching and Employee Assistance Programs (EAP’s) are tools managers should be aware of and utilize to deal with situations in which all the stakeholders are good people, but the problems can’t simply be ignored.

Add Your Heading Text Here Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. One of my favorite examples illustrating the many benefits of “coaching” a line supervisor also happened because of the engagement and flexibility provided by a good Employee Assistance Program (EAP.) A supervisor who […]

Not a natural authoritarian boss? It’s not necessary.

Here’s a classic, common situation for line and new supervisors: for whatever reason, an employee has begun having trouble managing his or her feelings, it’s tending to spill out, and may be affecting customer service. From the outside it looks relatively minor. It’s not blatant or outrageous – not a firing offense – but it’s […]

Reflections upon a Red Cross Disaster Deployment

My recent deployment to Houston on behalf of the Red Cross was eye-opening: very sad for so many of the victims, a fair taste of how the Red Cross operates, a good use of my way of providing service and, overall, an affirmation of what’s inside human beings in a crisis. What was slightly unexpected […]