09 Feb

A Good Case

One of my favorite examples illustrating the many benefits of “coaching” a line supervisor happened also because of the flexibility provided by a good Employee Assistance Program (EAP.) A supervisor
28 Sep

The “Micro-Managing” Accusation

In many workplaces, the key quality that makes someone a manager is his or her willingness to step up and take responsibility for the satisfactory completion of the work product. Since these managers know that their own job performance is being closely monitored, there’s a huge motivation to be...